Refund & Exchange Policy
1. Eligibility for Exchange
At WishfullWalls, we strive to provide high-quality handcrafted products. However, if you receive a defective or damaged item, we are happy to offer an exchange under the following conditions:
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Exchanges are only available for defective products.
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The product must be unused and in its original condition.
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Customers must ship the defective item back to us at their own expense.
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Once we receive the returned product and verify the defect, we will send a replacement.
2. No Returns or Refunds
We do not accept returns or offer refunds for any reason other than a defective product. Please ensure you read the product description carefully before purchasing.
3. Exchange Process
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Contact Us: Email us at [your support email] within [X] days of receiving the product.
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Provide Details: Share clear photos/videos of the defect for verification.
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Shipping Instructions: If approved, we will provide you with our return shipping address.
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Send It Back: You must courier the item to us at your own cost.
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Replacement Dispatch: Once we receive the item and verify the defect, we will ship a replacement.
4. Shipping & Location Policy
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We only accept orders and exchanges within India.
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Customers must use a reliable courier service to return defective products.
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We are not responsible for return shipping costs.
For any queries, feel free to contact our support team at wishfullwalls@gmail.com.