Refund & Exchange Policy

1. Eligibility for Exchange

At WishfullWalls, we strive to provide high-quality handcrafted products. However, if you receive a defective or damaged item, we are happy to offer an exchange under the following conditions:

  • Exchanges are only available for defective products.

  • The product must be unused and in its original condition.

  • Customers must ship the defective item back to us at their own expense.

  • Once we receive the returned product and verify the defect, we will send a replacement.

2. No Returns or Refunds

We do not accept returns or offer refunds for any reason other than a defective product. Please ensure you read the product description carefully before purchasing.

3. Exchange Process

  1. Contact Us: Email us at [your support email] within [X] days of receiving the product.

  2. Provide Details: Share clear photos/videos of the defect for verification.

  3. Shipping Instructions: If approved, we will provide you with our return shipping address.

  4. Send It Back: You must courier the item to us at your own cost.

  5. Replacement Dispatch: Once we receive the item and verify the defect, we will ship a replacement.

4. Shipping & Location Policy

  • We only accept orders and exchanges within India.

  • Customers must use a reliable courier service to return defective products.

  • We are not responsible for return shipping costs.

For any queries, feel free to contact our support team at wishfullwalls@gmail.com.